Residents voice on social care services
Adults across Warwickshire who receive care and support services from Warwickshire County Council are coming together for the county’s largest ever conference to tell the authority what they think.
More than 150 people who use services from across Warwickshire, including older people, disabled people, family carers and those receiving mental health services will be attending this year’s Customer First Conference.
The conference, now in its fifth year, and has been organized by the Customer First Steering Group.
This year’s conference is slightly different to those in previous years in that it concentrates on a specific theme, direct payments.
Graeme Betts, Strategic Director of Adult, Health and Community Services and Marlene Venni, Co Chair of the Customer First Steering Group will jointly introduce the day. This will be followed by a presentation of real peoples experiences in receiving and using a direct payment. The programme continues with two workshops to further explore the benefits of direct payments asking questions such as
What would stop you having a Direct Payment?
What support would you need?
If you had a direct payment what services would you need to be available?
Graeme Betts, Warwickshire County Council’s Director of Adult, Health and Community Services said:
“It is essential that we continue to listen to the views of the people that are receiving our services. The only way forward is to take on board people’s comments and thoughts and use these in planning the services of the future.”
The conference is the main event in the year for the Customer First Team, who are committed to ensuring that people who use our services and family carers continue to be actively involved in improving and developing social care services across the county. For more information on care and support services in Warwickshire please visit http://www.warwickshire.gov.uk/socialservices