Warwickshire News Mine

It follows reports that a small number of abandoned vehicles have already been targeted by thieves, after they were left by their owners during the height of the flood waters.

Julie Sullivan, Corporate Community Safety Manager for Warwickshire County Council said: “If people need to leave their homes and vehicles as a result of the flooding, we’d advise that they make them as secure as possible, if it is safe for them to do so.

“Securely lock windows and doors and remove valuables if you can. Keep an eye on your neighbours’ property too, and be alert to any suspicious activity especially around those premises that have been left empty during clear-up and renovation work.”

As the floods recede and Warwickshire begins to return to normal, Warwickshire Police are reminding residents to beware of the doorstep caller who may use the opportunity to trick householders out of their money and steal items from their houses.

Chief Supt David Whitehouse, Head of Community Safety said:  "Householders must always be wary of anyone who calls unexpectedly at their homes, and especially following emergencies like the recent floods when offenders have the perfect excuse to trick their way into people’s homes. 

“They will use a variety of tactics like checking the water pressure, checking the electricity supply, or the gas supply or stating they need to turn the water off because of a leak further down the road. 

“Always ask for official identification from anyone at the door.  If they are genuine they won’t mind.  Don’t be embarrassed to check it thoroughly and call the company to make sure the caller is genuine. 

“It is also a good idea to register with Severn Trent’s recently launched Password Scheme to easily check that the caller does genuinely represent Severn Trent."

You can verify if someone is a genuine employee of Severn Trent Water by asking for their name and dialling 0800 783 4444 to check. Keep this number handy by your phone and if you have elderly relatives or neighbours make sure they keep the number handy.

To use the Password Scheme householders should register with the company by telephoning 01332 686043.  The resident will be given an individual password - known only to them and to Severn Trent Water Authority. Any employee from the company calling at the house will use the password as proof that they are a genuine employee. 

In addition, all Severn Trent Water employees carry a photo identity card, and make appointments with the householder prior to attending.

Warwickshire County Council Trading Standards Service is warning flood victims to be on their guard against cowboy builders and repair companies exploiting their desperate plight.

Mark Ryder, Head of Warwickshire Trading Standards Service said dodgy individuals could seek to take advantage of vulnerable householders in the worst hit areas:

"Sadly, we know from previous flooding incidents here in Warwickshire and elsewhere that conmen and disreputable traders will see the floods as a golden opportunity to make easy money from desperate families.

“I strongly urge householders not to employ the first trader who comes to your door offering their services, but instead seek a range of quotes from local traders with reputations to maintain."

Warwickshire Trading Standards advice to flood victims:

• Before you organise any repairs, contact your insurance company. Some insurance companies may arrange approved traders to repair damage on your behalf, but if you organise your own repairs, check what will be covered.

• When seeking a reliable trader, talk to family, friends and neighbours to get recommendations, or look for a trader who is a member of an approved code scheme. Be very cautious about employing tradespeople who make unsolicited visits.

• Consider getting written quotes (not estimates) from at least three traders.

• Consider making staged payments and keeping back a significant part of the cost until the repair job has been satisfactorily completed. If you do this, you can ask for defects to be put right without the need to make a claim or go to court for compensation.

• If you are buying goods or services costing over £100, consider paying by credit card, as you may be able to claim your money back from the card company if the trader fails to honour the contract.

• Anyone experiencing problems with traders, or needing further advice can call Consumer Direct on 08454 040506.

Link to WCC