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Ringing the changes: council calls answered under one roof

Customer service advisers from Warwickshire County Council and Warwick District Council have joined forces and come together under one roof at Warwick’s Shire Hall to create a new customer service ‘super team’!

On Tuesday (22nd December), councillors will join staff at the joint customer service call centre to celebrate the big change.

The move means that there is now just one telephone number that residents need to call if they have a question about a council service, regardless of whether it is the county council or district council that provides that service.

Residents can now call 01926 410410 to report or enquire about any service offered by the county council and district council. This could be anything from schools admissions and social services, to council tax and refuse collections!

The councils believe that bringing the customer service advisers together under one roof will mean a more direct service for residents, with all calls for council services coming into one place.

It’s the latest phase of ‘Warwickshire Direct’ in Warwick district, a joint venture designed to make council services more accessible.

Council staff already work together to answer queries face-to-face at the district’s ‘Warwickshire Direct’ one stop shops in Warwick’s Shire Hall, Kenilworth, Lillington and Whitnash.

Warwick District Council’s Portfolio Holder for Customer and Information Services, Cllr Les Caborn, said: “The purpose of the move is to make things easier for customers when they need to contact the council. Joint working is an excellent way of sharing resources and providing one place for customers to receive the information that they require first time.”

Cllr Heather Timms, Warwickshire County Council’s Portfolio Holder for Customers, Workforce and Partnership, said: “Our joint one stop shops with Warwick District Council have proven to be very successful.

"Bringing our very knowledgeable and helpful call centre staff together under one roof to create a joint customer service centre makes it even easier for residents to contact “the council” – whether it’s the county or district council that they need.”

Certain service area direct numbers for Warwick District Council have also changed. For a full list, visit http://www.warwickdc.gov.uk.

For more information on Warwickshire Direct and all the ways in which you can contact Warwickshire County Council and the county’s borough and district councils, visit http://www.warwickshire.gov.uk/warwickshiredirect.