Complaint, comment or compliment?
At Warwickshire County Council, we want to know when we are getting things right and we want our customers to help us improve when we get it wrong.
This week (4th – 8th October) is national Customer Service Week and the county council is always keen to know what our customers have to say about us when we are doing well… and wants to let residents know how we act on negative feedback.
The county council aims to provide the best possible service and if you have something to say about the services we provide, or the way we provide them, we want people to tell us.
Your comments help us to learn about what is important to you and plan better services for the future.
When we have done something right, please let us know. We will record your feedback and use it to help us build on what we’re good at.
If you have a comment or suggestion about our services then we would like to hear it.
Wherever possible our staff will strive to put things right immediately but we also have a complaints procedure.
If your complaint cannot be dealt with on the spot or you would prefer your complaint to be more formal, it can go through a number of stages.
For more information on how to submit a complaint, comment or compliment to Warwickshire County Council see http://www.warwickshire.gov.uk/complaints