From today (3 May), Warwickshire Police front office services including the reporting of crimes, incidents, anti-social behaviour and noise nuisance, are being delivered from Warwickshire Direct at Coleshill Library.
Lost and found property enquiries, applications for pedlars certificates, firearms licences, data protection requests and document production are also available at the Library, where staff are able to put you in touch with local officers and access the local Safer Neighbourhood Team.
Last month, police front office services started to be delivered from the Warwickshire Direct one stop shops in Atherstone and Bedworth, giving members of the public access to a wider range of services under one roof.
There have also been successful schemes in the south of the county - front office police services are now available from Warwickshire Direct at Warwick’s Shire Hall, Kenilworth Library and Globe House in Alcester.
The services available at Coleshill Library include those previously offered at Coleshill Police Station. Warwickshire Direct staff have received full training from experienced police staff and will be given ongoing support.
Supt Adrian McGee, Head of Customer Contact at Warwickshire Police said:
“Warwickshire Police has reviewed all policing services and the facilities required to support them. This includes front offices at police stations. When we measured the demand for Coleshill police front office services we found it only received a daily average of ten visitors during a day.
“These changes enable us to make better use of our resources and thus provide a more effective and efficient service to the public and we welcome this partnership opportunity to offer this kind of service in Coleshill and feel sure that the local community will benefit.
“Warwickshire Police is committed to dealing with every enquiry by delivering the right service, first time and providing local people better access to facilities when they need them most.”
Councillor Colin Hayfield, Portfolio Holder for Customers, Workforce and Partnerships at Warwickshire County Council, said: “This is an opportunity to expand and deliver police front office services at Coleshill Library through Warwickshire Direct.
“This places Coleshill Library at the heart of the local community so it becomes a ‘front door’ for local council and community services. “
At present, Warwickshire Police’s Safer Neighbourhood Teams operate out of Coleshill Police Station and work is ongoing to identify and then relocate to a new Safer Neighbourhood Office within the town. This facility will enable the team to book in and off, pick up equipment and vehicles and then go out into the community where they are needed most.
At this time the police station will remain an operational base until the Safer Neighbourhood Teams moves out when the station will be closed, at a date still to be determined.
The public are reminded that all members of the Warwickshire Police force remain committed to protecting communities from harm and will not be distracted from this need by these changes.
Entities for this story
- Head of Customer Contact
- front office services
- front office police services
- Community Services
- police front office services
- Colin Hayfield
- Supt Adrian McGee
- Warwickshire Police
- Warwickshire County Council
- Safer Neighbourhood Office
- Warwick’s Shire Hall
- Kenilworth Library
- Coleshill Library
- Coleshill Police Station